Sprint v. AT&T
I received my first AT&T bill yesterday. It was a whopping 61 pages long! On top of that, because of all my trials getting the phone activated, AT&T had me down for three accounts with my number and one account for my wife. My heart stopped when I saw the total: $456.99!
I also received my last bill with Sprint. We were very careful about our Sprint accounts, making sure to not renew them so we could switch, pain-free to AT&T. In fact, I called Sprint in May to complain that they surreptitiously renewed both of our accounts. They agreed it was a mistake and confirmed they had removed the renewal. Yet they still charged us a $350 penalty for leaving them! It took over a half hour on the phone to get it rectified.
AT&T only took about 20 minutes. We’ll see next month if we’ve resolved all of it. Part of the shock is that they pre-bill, so I received both July and August. To their credit, they finally heeded my request to give us back our activation fees.
Sprint vs. AT&T, who comes out ahead? I don’t think I’m any worse off than before. So, AT&T comes out ahead simply for being smart enough to get iPhone.